Refund Policy

At Getframertemplates.com, we want you to be fully satisfied with your purchase. Our refund policy is designed to be fair, while protecting the value of our digital products. Please read the following terms carefully.

1. Eligibility for Refund

• You may request a refund within 2 days of your purchase.
• Refunds are granted if the product:
  • Fails to function as described
  • Contains critical bugs that cannot be resolved
  • Was delivered incorrectly or not delivered at all
• You must provide a valid reason and evidence (e.g., screenshots, error logs).

2. Non-Refundable Situations

• Change of mind after purchase
• Incompatibility with third-party systems or platforms
• Failure to read product documentation or requirements
• Requesting support for features not advertised or included
• Custom modifications or broken code due to user changes

3. Requesting a Refund

To initiate a refund, please email us at: support@getframertemplates.com

Include the following in your request:

• Order number and date of purchase
• Reason for requesting a refund
• Any screenshots or documentation supporting your claim

4. Payment and Refund Processing

Payments are securely processed through third-party providers like PayPal and 2Checkout. Refunds will be issued to the original payment method and typically processed within 5–7 business days.